Reset Password

If your password is linked to, go to the My Account page in the top right corner of the banner and click the Change Password tab under My Account.

If you have not yet linked your account to, you will be given an opportunity to reset your password during the linking process.  

  1. Click the button on the login screen
  2. Create your account and you will be redirected to the "Link to Account" page. 
  3. Click the Forgot My Password/Unlock My Account link that is located beneath the Username and Password fields.
  4. Enter your username in the Username field.
  5. Enter the email address associated with your username in the Email Address field.
  6. Select how you want to receive the temporary code (via email or mobile phone) to reset your password. Users who have not added mobile number to their account profile will not see this option and will automatically receive the temporary code via their account email address.
  7. Click the Continue button.
  8. Enter the Temporary Code that was sent to the email address or mobile phone number associated with your account, then click Continue. (Note: If you do not receive the code, click the Resend Temporary Code button.)
  9. Enter your new password and confirm it was entered correctly by re-typing it into the New Password Confirm field.
  10. Click the Submit button to complete the password reset process.


Note: Applicants, if you do not receive the Temporary Code, call Support at 1-800-518-4726 or send an email to for assistance. Grantors should contact their Program Advisors for assistance.